Testimonials

At StoneCraft cast stone in Chicago IL, we pride ourselves for taking great care of all our customers. Many of our customers have been working with us for over twenty years and continue to trust us with delivering building products that are of the highest quality and will last a lifetime. We will always go the extra mile for each and everyone of customers. StoneCrafts great customer service has always set us apart from the competition. At StoneCraft we prioritize customer relations because keeping our customers happy is our number one goal. We have worked with companies for decades and know that our relationship with our customers is extremely important.  

Customers continue to work with StoneCraft because we are always here to help in any way we can. Our operations managers always are answering calls and are able to be reached no matter the time of day. We are able to schedule deliveries or take orders whenever it is convenient for our customers. If our customers have problems that are too complicated to go over on the phone we also meet with our customers at our shop and will sit down review blueprints or complicated orders. Our goal at StoneCraft in Chicago IL is to ensure that our customers can count on us to solve all their cast stone problems and offer fast and affordable solutions. 

Many times in construction deadlines are missed due to building materials complications. When deadlines are missed contractors can lose large amounts of money or encounter many other problems. We will always do anything we can to help our customers stay on schedule and finish jobs on time. At StoneCraft cast stone in Chicago IL, we use small batch mixes which allows us to have fast turnaround for unique jobs. For instance, if a customer is in dire need of a certain stone piece, or stone color we can quickly change our mix and mold shape in order to quickly fill out our orders. Instead of waiting weeks or months for certain orders to be put into production, at StoneCraft we are able to create incredibly fast turnarounds. 

Our engraving department also will go the extra mile for our customers. We work on very complex engraving jobs and take our time to create the perfect product for our customers. When samples are needed to be drawn up and approved our team will quickly and carefully draw up samples for our customers. Samples are free and we create custom artwork that our customers can see visually before the final project is complete. At StoneCraft in Chicago IL, we do not rest until our customers are satisfied with our products, so we will work with each and every customer until they approve the samples provided. Many times different fonts and artwork make it difficult to visual what the final product will look like, that is why we are committed to creating samples that are easy to see and clearly explain what the final product will be. 

Our customers at StoneCraft also have the ability to request delivery at any jobsite they have. StoneCraft will delivery to job sites when requested and follow any instructions necessary. Sometimes, deliveries require hand unloads where machines can not reach. When this occurs our delivery teams will make sure that the stone is delivered on time and carefully handled. Our stone is strong and durable, but job sites can be hectic and accidents can happen. For this reason, our stone is typically wrapped and sealed in order to ensure no one on the jobsite can scratch or chip the stone once it is delivered. Our drivers are also able to handle heavy machinery and unload pallets with any type of lifting device. At StoneCraft in Chicago IL, we know delivering our product on time is extremely important to our customers and late deliveries cost time and money. For this reason, we send our drivers out early and meet our customers on time or beforehand, ensuring that our customers’ projects are finished on time and with no delays. 

At StoneCraft in Chicago IL, we know the importance of customer relationships. We pride ourselves on always being available for our customers and will always be honest and communicate clearly at all times. Our management team gladly meets with customers according to their schedules and will meet at any jobsite to go over plans and estimates. We frequently measure jobs and estimate costs with our customers on jobsites making it clear what is needed and what the price will be. For this reason our customers continue to work with us for years. We promise to always offer direct communication with our estimators and management team, ensuring that our customers now what our prices are for projects and the timeline in which we will fulfill our orders. For twenty years we have done this at StoneCraft and it has allowed us to create great relationships that have lasted for decades. 

Last, StoneCraft has and will always be willing to take on new projects with our customers. Over the years there have been very unique and complex projects that we have worked on. Homeowners always come up with new ideas which create special requests on their homes or business. Projects sometimes require enormous pieces of stone or stone that is completely unique to any job we have done before. Our management team and production team will work together to create new ideas and solutions to any type of problem our customer has. We can create new colors with our stone and change aggregates to create the perfect stone for our customer. We also brainstorm solutions to problems that no one else can find solutions to. We are always coming up with new ways to create beautiful stones that will last a lifetime. At StoneCraft in Chicago IL we are committed to helping our customers in any way that we can. We are proud of the relationships we have built and are excited to work with new customers as well.